Delivery & Returns
We know that you will be very excited about getting your package and product as soon as possible. Once you have ordered your Duothirst we will strive to fulfil your order as quick as we possibly can.
If you would like to return your unused Duothirst bottle, you may send it back to us within 14 days of purchasing the product. As long as the product is in resalable condition we will refund the purchase amount minus any shipping costs.
Please note the following:
– The product must be returned with its original packaging and in a resalable condition.
– We will issue the refund once we have received the product, credit will be issued to the card used at the time of the purchase for the original purchase price excluding shipping costs.
– If Duothirst Ltd is unable to accept the return or exchange you will be notified by a company representative either via email or by phone.
– Duothirst Ltd will not be liable or responsible for returns or exchanges lost in transit, we recommend using a traceable postal service.
To return a purchase please do the following:
1. Email our customer services department firstname.lastname@example.org to make us aware of the fact you would like to return your purchase.
2. You will be given an address to send the product back to. Securely package the product and send it to this address.
3. Include inside the package or in your original returns email your daytime telephone number, email address and mailing address.
4. As long as we receive the product and it is in resalable condition we will issue your refund minus shipping costs.
However we hope there will be no need for having to return your product and that you shall thoroughly enjoy using your Duothirst and will be satisfied with the product. It will definitely enhance your training experience and bring convenience to your workout.